Q: When will I receive my record?
A: Shipping dates vary with each release. In-stock items will generally ship out within 24 to 48 hours. There is usually a sight delay after a release date due to the large number of orders placed on a release day. Pre-orders generally ship out within 8 to 12 weeks.
Q: I have a question about my order. How do I contact you?
A: Drop us a line here. Don't forget to include your name and order number.
Q: How do I know if my order went through?
A: After you have placed your order, you will automatically receive an order confirmation from us. If you do not receive a notification, contact us here.
Q: My record arrived damaged! Can I get a replacement?
A: Every record is inspected before it is packed and we guarantee that every record is in 100% perfect condition when it leaves Waxwork HQ. We are not responsible for damages that occur while your package is in transit. Depending on the severity of the damage, we will try to accommodate replacement requests provided with photos of the damages. Please email us at email@example.com.
Q: Can I cancel my order and receive a refund?
A: Cancellations may be made within 24 hours of ordering. Orders that are cancelled within this 24 hour window will receive a full refund.
Q: Do you sell to shops directly? How do I place a wholesale order?
A: Yes! Click here to apply for a wholesale account.